Terms and Conditions, Privacy Policy, and
Data Protection Agreement

Terms and Conditions

1. Introduction

Welcome to Cordia®

By downloading, installing, accessing, and using our mobile application (the 'App'), you accept and agree to these Terms of Service ("Terms").

If you do not agree with any part of these Terms, please discontinue use immediately and refrain from registering with Cordia®.

2. Eligibility

By using Cordia®, you confirm that you are at least 18 years of age or above. If you are under the age of 18, you must obtain parental or guardian consent to use the App. Further, If you are using the app on behalf of another individual (such as a minor or a patient), you warrant that you have obtained the necessary consent.

3. Scope of Services

You must comply with a few fundamental rules in order to use our services. The Service is not designed for commercial use and is only available for personal use. Do not misuse the Services in any way that will endanger Cordia® or anyone else. As the law and these Terms allow, you may only use the Services as intended. By using our services, you agree that:

1. All of the personal data provided by you must be accurate and up-to-date.
2. You are solely responsible for all the activities and the data you input under your Cordia® account.
3. Cordia® is not intended for use by persons under the age of 18. Exceptions may be considered when deemed necessary by your healthcare providers, with parental consent.
4. Your login credentials are personal and non-transferable. It is your responsibility to keep your login information secure. Any loss or damage arising from illegal access to or use of your account is not covered by Cordia®'s liability. Please get in contact with Cordia® Healthcare Pvt. Ltd. (information below) if you believe there has been unauthorized use of your account.
5. Please first get in touch with Cordia® Healthcare Pvt. Ltd. so that we can address any concerns you may have about Cordia® or our services and work together to make them better.
6. You are not permitted to send, transfer, or distribute files (such as viruses and trojan horses) that could harm Cordia® or the computers/mobiles, or property of others.

"This app is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor for medical advice".

4. Using Your Account

To fully use our Service, you must have internet access, a Cordia® ready device and an active account, you must also provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method You have the option to cancel or delete your account at any time. Please take note that deleting your account or uninstalling the mobile application will not automatically stop your subscription. You must actively cancel the subscription. Be aware that if you subscribe to Cordia® via. App Store or Google Play Store, you can cancel your subscription through their respective platforms or from the Cordia® App itself.

All actions associated with your account are your responsibility. If you are unable to keep the confidentiality of your account credentials, Cordia® is not liable for any losses or damages that may arise. Please contact Cordia Healthcare Pvt. Ltd., if you become aware of or suspect any security breach involving the Cordia® Service or your account.

5. Medical Disclaimer

The information provided on Cordia® is for general informational purposes only. We do not guarantee the accuracy or completeness of health-related content. Use the app at your own risk.

6. Intellectual Property

All rights related to our Services, including any trademarks, service marks, trade names, and copyrighted content (collectively referred to as "Intellectual Property") featured within the service are the property of Cordia®. Unauthorized use of any materials is prohibited. The right to use the Intellectual Property is granted to Users exclusively for the purpose of using our Services. This right is restricted, non-exclusive, and non-transferable. Copying, altering, distributing, or producing derivative works based on intellectual property without the required authorization are only a few examples of prohibited uses.

When using our Services, you agree not to use Intellectual Property for any purposes other than those directly related to your use of the Cordia® Services unless required otherwise by applicable mandatory law. You are also content to keep Cordia® harmless and indemnify us against any claims resulting from your infringement or unauthorized use of intellectual property.

Please contact Cordia® to report any suspected intellectual property rights infringement.

7. User Data and Privacy

We collect, store, and process personal data in accordance with our Privacy Policy. You acknowledge and agree to our data practices by using the app.

8. Third-Party Services

Cordia® may link to or integrate with third-party services (e.g., payment gateways, diagnostic services). We are not responsible for the policies or actions of third parties.

9. Limitation of Liability

You acknowledge and agree that Cordia®, its affiliates, officers, directors, employees, and agents shall not be liable for any kind of damages, whether direct, indirect, incidental, special, consequential, or exemplary, arising from the use of the App or from the inability to use it. This includes, but is not limited to, damages for lost profits, goodwill, use, data, or other intangible losses. To the greatest extent allowed by relevant law, your use of the App is subject to specific liability limitations.

• Not a Substitute for Medical Advice
  The information provided through this App is not intended as a substitute for professional medical advice, diagnosis, or treatment. All material on this App, including texts, graphics, and charts, is provided solely for general informational purposes.
• Consult with Your HealthCare Provider
  For personalized medical advice, diagnosis, treatment plan, and ongoing care for your chronic condition, we strongly recommend that you consult your physician or healthcare provider. The App does not replace the expertise of healthcare professionals and should not be used as a sole source of healthcare information.
• Accuracy and Relevance
  While we strive to provide accurate and reliable information, we cannot guarantee that the content within the App is entirely free from errors or omissions due to the constant development of medical knowledge and practices. Users should be aware of the possibility of occasional inaccuracies or delays in updating information.
• User Responsibility
  Users are responsible for their actions and decisions while using the App. We disclaim all responsibility for choices made and actions taken relying on the information provided on this mobile application.
• Emergency Situations
  In the event of a medical emergency or urgent health concern, do not rely solely on the App. Immediately contact your local emergency services or healthcare provider. This App is not intended to handle emergencies, nor should it be used in place of urgent medical care.

10. Modification of Terms

These Terms of Service may be revised, modified, or changed at any time by Cordia®. In the event of any changes to the Terms of Service, they will be rolled out concurrently with the release of the new app version. When you update the app, an in-app notification will appear to inform you about any modifications to the Terms. We are allowed to modify the terms as necessary, but we don't have a set timetable for doing so.

It is the responsibility of the user to periodically review these terms for any updates. Modifications of the terms become effective upon continued use of the app. Users can accept the changes within 30 days after the notification date. You have the option to delete the app or cancel your account if you disagree with the modifications at any time.

11. Miscellaneous

Cordia® does not undertake the obligation to monitor the contents of User Material. Without Cordia®'s prior written consent, you are not permitted to transfer your rights or responsibilities under these Terms or your use of the service to any third party. However, Cordia® is still permitted to transfer its rights and/or responsibilities under these Terms.

Cordia® reserves the right to deny access to the service to anyone for any reason at any time. Cordia® may update these Terms periodically, and the latest version will always be available on www.cordia360.com.

12. Health Data

Cordia® has no intention to share users' health data with unauthorised third parties. Health data will be shared with user's healthcare providers for medical and care purposes. Health data will be used to provide or improve the application's use case or features. Data will not be used for any other purpose, including transfer to advertising platforms, data brokers, or information resellers. Cordia® will use the health data to provide individualised services.

13. Violation and Transgression

By breaching any provision of the Application, you would commit an offence and have serious legal consequences. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.

14. Governing Law and Legal Compliance

This medical application ("App") operates in accordance with the laws of India. By accessing or using this App, you acknowledge and agree that your use is governed by the following acts, regulations, and policies to ensure compliance, safety, and security.

1. Indian Contract Act, 1872
   The terms and conditions, privacy policy, and any agreements between the App and its users constitute legally binding contracts under the Indian Contract Act, 1872. Users are required to provide informed consent when using services, and the App reserves the right to modify terms without giving prior notice.
2. Information Technology Act, 2008 (IT Act)
   The collection, storage, and processing of personal and sensitive data (including medical records) are governed by the IT Act, 2008 and IT Rules, 2011. The App employs reasonable security measures to protect users' data and limits liability in case of a breach, as per Section 43A of the IT Act.
3. Consumer Protection Act, 2019
   Users are entitled to fair and transparent services under the Consumer Protection Act, 2019. The App follows best practices to avoid misleading claims and provides a dispute resolution mechanism for any grievances regarding defective services or false representations.
4. Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
   The App does not make any unverified or exaggerated claims regarding the effectiveness of treatments or health outcomes to comply with the Drugs and Magic Remedies Act, 1954.
5. Telemedicine Practice Guidelines, 2020
   For teleconsultations, the App ensures compliance with the Telemedicine Practice Guidelines, 2020 issued by the Medical Council of India/National Medical Commission (NMC). Licensed healthcare professionals are engaged for remote consultations, and users are informed that the App does not replace physical clinical assessments.
6. Alternative Dispute Resolution (ADR)
   In case of any dispute or grievance arising from the use of this App, both parties agree to resolve the matter through Alternative Dispute Resolution (ADR) methods, such as arbitration or mediation, in accordance with the Arbitration and Conciliation Act, 1996.
7. Bhartiya Nyaya Sanhita (BNS)
   The App ensures that all content is fact-checked and does not publish or promote false or misleading information. Any breach in this regard may be reported under Section 353 of the BNS.
8. Copyright Act, 1957
   All content, software, and tools available within the App are protected under the Copyright Act, 1957. Unauthorized use, reproduction, or distribution of any materials from the App will result in legal action.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with the use of this application will be subject to the exclusive jurisdiction of the courts at Lucknow, India. Cordia® accepts no liability whatsoever, direct or indirect, for noncompliance with the laws of any country other than that of India.

15. Contact Information

For additional information, questions, or assistance, please reach out to Cordia®. You can contact us through the methods outlined on our website or within the Cordia® apps. Please note that the available support channels may vary from time to time.

Cordia® Health Private Limited
Ved Kagså 37, 2860 Søborg
+ 45 41 88 23 99
kv@vcareit.dk